Account & Data Deletion

You can delete your FitRay account and your data at any time, from the app or by email.

Delete from the app (fastest)

1. Open FitRay and sign in.
2. Tap the profile icon at the top of the screen to open your account.
3. Scroll to the bottom, tap Delete account and confirm.

You are signed out at once, and your account is hidden from everyone: coaches, nutritionists and other members no longer see it, and we stop sending you emails and notifications. We keep the account and its data for 180 days in case you change your mind, then delete it for good as described below.

Changed your mind?

Sign in again within 180 days — with a code sent to your email, or with Google (or Apple, where offered) — and your account comes back as it was, with your logs, plans and conversations. If you were a coach, nutritionist or gym owner, that role is not restored: a coach or nutritionist profile comes back unpublished, and you need to apply again. A coach or nutritionist subscription is not restored.

After 180 days the deletion is final. You can still sign up again with the same email or the same Google or Apple account, but you will start with a new, empty account.

Request deletion by email

If you can't use the app, email [email protected] from the address tied to your account with the subject "Delete my account". We will confirm it is you and start the deletion within 30 days; the same 180 days then apply.

Before you delete: subscriptions

• FitRay Pro is billed by Google Play or the App Store, and only you can cancel it there. Deleting your account does not stop the store from charging you — cancel the subscription in Google Play or the App Store first.
• A coach or nutritionist subscription (paid on portal.fitray.app) is cancelled automatically the moment you delete your account, and is not restored if you come back.

What is deleted after 180 days

• Your profile: name, email, username, gender, birth date, height, weight, phone, city, bio and profile photo.
• Your sign-in links to Google or Apple, and any sign-in codes.
• Your logs and plans: meals, custom foods, weight, workouts, exercise records, goals, favourites and saved or shared plans.
• Your conversations — with coaches, nutritionists and support — including photos and files you sent.
• The answers and photos in your requests to coaches and nutritionists, including any health information (injuries, medical conditions, medications).
• Your notifications and the push-notification token of your devices (the tokens are removed at once).
• Your coach or nutritionist profile, its photos and verification documents, if you had one.
• Your email address, IP address and device ID in our usage records.

What is kept, without your name

• Purchase and subscription records, for as long as tax and accounting law requires.
• A coach's or nutritionist's record of your request, without your answers or photos, so their history and any payment stay consistent.
• Public reviews you wrote, shown under "Deleted account".
• If you were a coach or nutritionist, your conversations with members, which stay available to those members, with you shown as "Deleted account".
• Security and audit records of what happened in the account, without your email or IP address.

None of these names you after the final deletion. Our daily backups are overwritten within 14 days of it, after which the deleted data is gone from them too.

Contact

Questions about deletion? Email [email protected].