Terms of Service

These terms are an agreement between you and Satelec LLC, a company registered in Dubai, United Arab Emirates ("FitRay", "we"). They govern your use of the FitRay app and website. By using FitRay you agree to them.

Use of the service

FitRay provides fitness, nutrition, and related content for informational purposes only. It is not medical advice. Consult a qualified professional before starting any exercise or diet program.

Your account

You are responsible for your account and for keeping access to it — and to the email address it uses — secure. FitRay has no passwords: you sign in with a one-time code sent to your email, or with Google (and Apple, where offered). You must provide accurate information and be at least 13 years old. Where the law of your country sets a higher minimum age for consenting to the processing of personal data (up to 16 in some EU countries), you may use FitRay below that age only with the consent of a parent or legal guardian.

Acceptable use

Don't misuse the service: no unlawful activity, no attempts to disrupt or reverse-engineer the app, and no uploading of harmful or infringing content.

User content

You retain ownership of content you submit (e.g. reviews, messages, photos) and grant us a license to host and display it within the service. We may remove content that violates these terms.

Health & fitness disclaimer

FitRay is a self-tracking and information tool. It is not a medical device, and the calorie targets, macro splits, workout templates, exercise instructions, nutrition data and coach-supplied plans in it are not medical advice.

Always consult a qualified health professional before starting a new exercise, nutrition or weight-loss program — especially if you are pregnant, have a chronic condition, are recovering from injury, or take medication. Stop exercising and seek medical attention if you feel pain, dizziness or shortness of breath.

Nutrition values are estimates and will differ between brands, cuts, growing conditions and preparation methods. Do not rely on them for the management of any medical condition, including diabetes, allergies or intolerances — always check the product's own label.

Coaches and nutritionists listed on FitRay are independent third parties. We verify listing details, not clinical competence, and we are not a party to the advice they give you.

Ads and third-party services

The free version of FitRay shows ads served by Google AdMob; our Privacy Policy explains what it collects and how to opt out. Sign-in with Google or Apple, store billing, push notifications, ads and card payments are provided by those companies, and their own terms also apply when you use them.

FitRay Pro

FitRay Pro is an optional subscription, billed by Google Play or the App Store. It renews automatically at the end of each period until you cancel it in the store; refunds and cancellations follow the store's rules. Deleting your FitRay account does not cancel a store subscription — cancel it in the store first. The free version, including logging and the whole exercise and food library, stays free.

Subscriptions for coaches and nutritionists

Coaches and nutritionists can buy a subscription on portal.fitray.app to be listed and to use the professional tools. It is billed by Stripe, monthly or yearly, and renews automatically until it is cancelled. To cancel, email [email protected]; deleting your account also cancels it. The verification tick is not for sale: it is a separate review of your qualifications.

Coaching programmes

You can ask a coach or nutritionist for a programme in the app. They decide whether to accept, and the request shows the deadlines that apply. The programme is their work and their responsibility, not ours. Where a programme is paid through FitRay, the payment is held until the professional delivers and is released or refunded under the rules shown before you pay. Arranging payment outside FitRay is not allowed, because we cannot protect either side when it goes wrong.

Invite rewards

You can invite friends with your personal code. When three people you invited buy FitRay Pro, you receive 30 days of Pro. A friend can enter your code within 30 days of signing up; your friend receives no reward. We may withhold rewards earned through fake accounts or refunded purchases, and we may change or end the programme for future invitations.

Disclaimers & liability

FitRay is provided "as is" without warranties. To the extent permitted by law, we are not liable for indirect or consequential damages arising from your use of the service.

Changes & termination

We may update these terms or the service, and may suspend accounts that violate them. Continued use after changes means you accept the updated terms.

You can delete your account at any time in the app. A deleted account is hidden at once and kept for 180 days, so you can restore it by signing in again; after that it is deleted for good, as the account deletion page describes. A coach or nutritionist subscription ends when you delete your account and is not restored.

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-laws rules. Disputes arising from these terms or your use of FitRay will be resolved by the courts of Dubai. This does not take away any mandatory consumer protection you have under the law of the country where you live.

Contact

Questions? Email [email protected], or write to Satelec LLC, 610 Clover Bay Tower, Business Bay, Dubai, United Arab Emirates.